NASH diagnosis: Carenity members tell their story

10 Mar 2020

Our members affected by non-alcoholic fatty liver disease (NAFLD) and non-alcoholic steatohepatitis (NASH) have graciously told us about the journey with their diagnosis! Symptoms, emotions, tests and examinations, medical care, treatments... read their story about their diagnosis. 

Survey conducted by Carenity with 124 patients living in the UK, France, Germany, Spain and Italy.

NASH diagnosis: Carenity members tell their story

On average, patients waited more than 5 years to be diagnosed and consulted 3 doctors before reaching their diagnosis.

Carenity members living with NAFLD spent on average over five years to get a diagnosis! The most common symptoms that alerted them to a problem were fatigue and abdominal pain.

Fatigue | Abdominal pain | Vomiting | Bloating | Pain below ribs | Nausea| Heartburn | Back pain | Abnormal bloodwork | Elevated liver enzymes | Weight gain

Before diagnosis: the impact of NAFLD

We asked our members about the impacts the symptoms caused by NAFDL had on their daily life before reaching a diagnosis, and this is what they had to say:

fatigue-chronique Chronic fatigue- 73%

loisirs-cancer  Leisure and physical activity - 45%

vie-familiale-cancer  Family life - 40%

vie-intime-cancer  Love life - 36%

vie-sociale-cancer  Social life - 35%

impact-cancer-vie-pro  Professional life - 32%

douleurs-cancer Chronic pain - 32%

The majority of respondents reported that chronic fatigue had the greatest impact on their daily life before the diagnosis. Fortunately, 39% of respondents reported that only one part of their daily life was impacted by the symptoms prior to reaching a diagnosis. Members in general felt that the symptoms impacted their social or professional life the least.

Before being diagnosed, only 36% of patients researched their symptoms online in an attempt to find out what was wrong with them. A majority of those individuals reported they did their research by typing their symptoms into Google and going from there.

The majority of respondents decided not to try any alternative therapies for their NAFLD such as homeopathy, with only 16% responding that they did. Those who did try alternative therapies reported use of milk thistle, acupuncture, arnica, dandelion, cupping therapy, Omega 3 and essential oils.

Being diagnosed with NAFLD: what they had to say

For many diseases, the road to diagnosis is peppered with a misdiagnosis/misdiagnoses. However, with NAFLD, only 19% of patients had a misdiagnosis before discovering they had it. The following were the most common misdiagnoses:

Chronic fatigue syndrome | Gallstones | Hepatitis A | Type 2 diabetes | Fibromyalgia | Mental illness

Although only 19% of members reported a misdiagnosis, the misdiagnosis did result in causing considerable stress. 

"I was ill for many years with low platelet count, chronic fatigue, very high pulse rate, but kept being told there was nothing wrong with me. I thought I was going mad."

"My misdiagnosis lasted years and affected my life on a daily basis."

"My GP was on holiday when my results came back, so another GP phoned me at work declaring she was looking at the results of an alcoholic and I needed further bloods tests and an emergency scan. I worked in operating theatres at the time and went into shock so was sent home.

The shock of the diagnosis  

How did patients react to their diagnosis?

soulagement-cancer I didn’t feel anything in particular - 32%

peur-cancer It was horrifying - 19%

choc-annonce-cancer It was brutal - 30%

choc-annonce-cancerIt wasn’t a shock, I was expecting it - 16%

diagnostic-cancer-reaction It was a relief - 13%

Finding out that you have NAFLD can be a frightening event, but 32% said they did not experience any particular sentiment whilst 6% of patients can’t remember how they felt at all.

The role of doctors and healthcare professionals

The role of the healthcare professional making the diagnosis is key. Sometimes patients do not feel sufficiently listened to or informed about their condition. The good news is that the majority of Carenity members felt that their doctor took their time to discuss their NAFLD diagnosis with them while also being calm and emphatic. The main problem members felt with their medical care was the feeling that the practitioner didn’t care and they they went too fast in delivering the diagnosis.

Some comments from respondents said that they appreciated that their doctor was "straight forward", while others described the delivery as being “harsh and abrupt” or "blunt and accusing". 

Fortunately, over all, the majority of respondents had positive feedback regarding their medical care and doctor.

>> Read our article about understanding NAFLD treatments <<

le médecin 

38% - The doctor took the time to explain

35%The doctor was very calm

18%The doctor was attentive and emphatic 

3%The doctor offered offered psychological support

ressenti négatif

23% - The doctor didn't seem to care

17% -   The doctor went too fast when explaining

14% The doctor was cold and distant

11%The doctor used only scientific jargon


The patient's struggle when facing NAFLD...

We asked our members how they felt emotionally after receiving their diagnosis, whether they felt renewed with determination now that they had a name for their symptoms/condition, or whether they felt despair for their future medical journey. Many members responded having felt several emotions at once and this is what they had to say:

30% of patients felt relieved to have diagnosis, but this was coupled with 35% feeling a great deal of anxiety. This anxiety was coupled with shock and surprise, according to 21% of respondents. 

11% reported feeling lost, 18% felt alone; 6% felt anger about their diagnosis; 15% of patients felt misunderstood by those around them; 14% felt discouraged. 

39% felt determined to fight the disease, but only 12% had confidence for the future, while 12% felt despair. 

How can diagnosing NAFLD be improved?

The above statistics about how patients felt following their diagnosis paints a "not so great" picture for those facing a diagnosis of NAFLD. We asked our members how they felt the process could be improved and a lot of respondents said they would have appreciated more support following the initial diagnosis.

More Information

The most resounding suggestion in improving the journey with a diagnosis of NAFLD is to simply provide the patient with more information about their NAFLD, what they can expect going forward, and how to manage it. This is what some members had to say:

"I think more details should be given, either at diagnosis or soon after. The online information that I researched could sometimes be overboard and horrifying.


"A proper explanation without having to keep going back for answers as to how to cope."

Patients want their doctor to, “explain fully in words that they can understand” and to "explain the way foward with advice on diet, etc."

In brief

Patients feel that their doctor should spend more time explaining to them what NAFLD implies and how they can manage the disease. One member said that they weren't aware of “just how dangerous NAFLD could be” because their doctor didn’t talk them through what was really going on.

Members want more detailed information and support from their healthcare providers, so that they don’t feel lost and discouraged going forward.


And what is your story?
Do the survey results reflect your experience? Share your experiences in the comments below!


avatar Josephine O'Brien

Author: Josephine O'Brien, Community Manager UK

Josephine is the Community Manager of the UK with a Master’s in Publishing. She is a strong believer in the power of words and strives to make Carenity UK a comforting, vibrant and informative community for both... >> Learn more


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